Frequently Asked Questions

Some banking tasks seem difficult, but with the proper instructions, they're a snap! The information in this section will guide you through some of the events you're likely to face as you manage your finances. 
  1. How do I report a lost or stolen bank card?
  2. How do I move my account to Bank of American Fork?
  3. What do I need to do to open a personal account?
  4. What do I need to do to open a business account?
  5. How do I setup PowerPay?
  6. Forgot your password? Locked out of online banking?


1. How do I report a lost or stolen bank card?
Notify us immediately any time and any day of the week. During normal banking hours (9AM - 5PM MST), you may call our office directly at (801) 642-3456 or toll free (888) 842-3456. For after hours, weekend, or holiday service, call card security directly at the phone number below:

Visa Credit Card Support (800) 528-2273 

You will need to have your card number available when you call. If you don't know your full card number, knowing the first 8 numbers of the lost card, your Social Security Number (Tax ID number), and/or other personal information will be enough to help the card agent find your entire card number. By calling us as soon as possible, you may avoid liability for charges not made by you.

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2. How do I move my account to Bank of American Fork?
Changing banks isn't as difficult as you might think. Here we provide all the information you'll need to switch to Bank of American Fork.

How to begin  

  1. Bring your current checkbook up-to-date. Record all checks you have written, debit card purchases you have made, and automatic withdrawals or deposits you have authorized. Calculate the balance you will have after all these items have cleared.
  2. Ask your current bank to close your checking account. Ask for a printout showing all items that have cleared your account since your last statement.  To make it even easier feel free to use our easy switch kit.
  3. Compare this printout to your checkbook register. Identify all the items in your checkbook that have not cleared. The total of these items is the balance you must leave with your current bank to pay these charges when they arrive. (Any remaining money will be refunded to you by your current bank, and you may use this money to open your new account.)
  4. If you have credit cards or debit cards issued by your current bank, return them. If you have outstanding balances on these cards, you should arrange for repayment with a bank representative.
Important things to remember

If you have a direct deposit or automatic withdrawal that is scheduled to clear your current account within a few days, you may want to wait until after this transaction occurs before closing your account. We will assist you with switching your electronic transactions, but the process usually takes a few days.

Any charges that clear your account after it is closed will be paid only if you leave sufficient funds in your account (as explained above.) If sufficient funds are not available, the item will be returned with the message "account closed."

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3. What do I need to do to open a personal account?

Come in to the branch nearest you and speak with an Accounts Representative. Make sure you have with you:

  1. Picture ID - (Utah State ID, Valid Drivers License, Current Passport, or Military ID)
  2. Social Security Card
  3. Initial Deposit


 

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4. What do I need to do to open a business account?

Come in to the branch nearest you and speak with an Accounts Representative. Make sure you have with you:

  1. Picture ID - (Utah State ID, Valid Drivers License, Current Passport, or Military ID)
  2. Social Security Card
  3. Initial Deposit
  4. Entity Documents: 

For Sole Proprietors: Registration with State of Utah 

For Partnerships: Partnership Agreement Registration with State of Utah Federal Tax ID For LLCs: Articles of Organization Registration with State of Utah Federal Tax ID

For Corporations: Articles of Incorporation Registration with State of Utah Federal Tax ID


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5. How do I setup PowerPay?

Setting Up Your PowerPay

  1. Access your Online Banking.
  2. Click PowerPay.
  3. Select an account (or accounts) out of which you want the payments to go.
  4. Set up your payees under the link at the top entitled "Payees."
  5. Set up your payments through the links at the top entitled "Add Payment" or "Quick Payment."
  6. Track your payments through the link at the top entitled "History."

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6. Forgot your password? Locked out of online banking?
If you have activated your self-reset feature in our online banking options, your can self-reset your password by selecting Reset Password from the online banking login menu (www.netteller.com/bankaf/). For additional details please view the Reset Password User Guide. If you have not activated your Reset Password feature you will need to contact Customer Service in Utah County at (801) 642-3456, in Salt Lake County at (801) 428-1046, toll free at (888) 842-3456 (Monday – Friday, between 7:15 a.m. and 6:15 p.m. any banking day), or send us an email  at customercare@bankaf.com  and we will contact you within one banking day.
 
If you are a business client, and not the account administrator, we recommend you contact your Online Business Banking Administrator.

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