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Online Business Banking

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Frequently Asked Questions

What version of QuickBooks can I use with Small Business Online Banking?

In order to download your account information or access it directly with online banking through QuickBooks, you must use QuickBooks 2010 or later.Return to top

What do I enter in the Customer ID and Password fields

When using more recent versions of QuickBooks with online business banking, enter your online banking ID and Cash Management ID separated by a plus symbol (+) in the Customer ID field. (e.g. userID1+userID2). Enter your online banking password and Cash Management password separated by a plus symbol (+) in the Password field (e.g. password1+password2).

For older versions of QuickBooks, select the “Bank of American Fork” option from list of options provided and enter your current online banking and Cash Management ID in the fields provided. If only two fields are provided, enter your online banking ID and Cash Management ID separated by a space in the Customer ID field. (e.g. userID1 userID2). Enter your online banking password and Cash Management password separated by a space in the Password field (e.g. password1 password2).

If you do not currently have business online banking from Bank of American Fork, please call us toll free at 1-800-815-2265 or visit one of our locations. Return to top

I currently use an ID Token to log into online banking, can I still use Direct Connect?

Token access is compatible with local installation of QuickBooks. If you are already an online business banking customer and are currently using an ID Token device as part of your login, you will only need to enter your current Online Banking ID and password.

If you are experiencing issues setting up Direct Connect using a web version of QuickBooks, you will need to contact our customer service team for assistance. Please call us toll free at 1-800-815-2265 or visit one of our branch locations.Return to top

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